Contact Us

Website Privacy Statement

We are a member of the Mediline Group, a company incorporated in England and Wales. Our company number is 2068130 and our registered address is:

3rd Floor Butt Dyke House,
33 Park Row,
Nottingham,
NG1 6EE

The Mediline Group are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”).

We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at the Fazakerley, Liverpool head office address.

This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us.

By visiting the website at www.medilinesupportedliving.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does the Mediline Group hold and how will we use it?

Information you give Mediline Group

Although our website is primarily an information hub you may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information or any other reason for which you may upload your personal data to our website.

The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent.

We will retain this information for [insert the relevant retention period for the types of personal data listed above. If it is not possible to insert the retention period, explain the criteria Mediline Group uses for determining how long it will retain the personal data in line with the Records Management Code of Practice for Health and Social Care.

Information Mediline Group collects about you

The Mediline Group may collect the following information from you when you visit the website:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We retain this information for [insert the relevant retention period for the types of personal data listed above. If it is not possible to insert the retention period, explain the criteria Mediline Group uses for determining how long it will retain the personal data].

Information we receive from other sources

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number.

We will retain this information in line with the Records Management Code of Practice for Health and Social Care.

Cookies

The Website does not currently use cookies.

Use Made of the Information

Mediline Group may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested
  • Send you newsletters and marketing information if you have consented to us doing so
  • Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

Mediline Group processes personal information for certain legitimate business purposes, which include some or all the following:

  • Where the processing enables Mediline Group to enhance, modify, personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of Mediline Group’s network and information systems
  • To better understand how people interact with Mediline Group’s websites
  • To administer the website and carry out data analysis, troubleshooting and testing
  • To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent at any time.

If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage:

http://northwestcommunityservices.co.uk/page12.html

Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by contacting us by email at:

datamanager@medilinesupportedliving.co.uk

We will take steps to ensure that this information is deleted as soon as reasonably practicable.

Data Sharing

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

We may carry out automated decision-making using the personal data you provide to us to ensure any marketing or advertising is directed accordingly.

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them.

We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions and privacy policies before use.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential.

We ask you not to share a password with anyone.

We take appropriate measures to protect your data, but transmission over the internet is not completely secure.

Disclosure of your Information

  • Business partners, suppliers and sub-contractors
  • Advertisers and analytics providers

We may also disclose data if legally required or in business transactions.

Where we Store your Personal Data

The data that we collect from you will not be transferred to, or stored at any destination outside the European Economic Area (“EEA”).

Your Rights

  • Access your data
  • Rectify your data
  • Request deletion
  • Restrict or object to processing

Contact: datamanager@medilinesupportedliving.co.uk

You also have the right to complain to the ICO: https://ico.org.uk/

Further Contact

http://northwestcommunityservices.co.uk/page12.html

Email: datamanager@medilinesupportedliving.co.uk

Cookies Website Statement

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie helps the website recognise your device on future visits.

We use the term “cookies” to refer to all similar technologies that collect information.

We use cookies to distinguish you from other users and improve your browsing experience.